Channels

All your conversations,
in one place

WhatsApp, Instagram, Messenger, email or your website chat: connect every channel in a few clicks and reply to your customers without ever switching tabs.

Start for free See the channels

One channel at a time

Pick a channel, we handle the rest

Every channel comes ready to use: guided setup, automatic replies and the full conversation history.

Your customers' favorite channel

Receive and send your WhatsApp messages from Madyis, with read receipts and automatic replies from your AI agent.

Connection to your business number
Approved message templates
Instant replies 24/7

WhatsApp BusinessOnline

Hi! Is the blue jacket still in stock?10:42

Yes, we have it in M and L. Want me to reserve one?10:42

Reserve the M please10:43

Done — it's held under your name for 24h.10:43

Instagram

Turn your DMs into sales

Reply to Instagram direct messages, comments and stories without leaving Madyis. Your followers become customers.

Direct messages in one place
Replies to story mentions
Conversation tracking per customer

Instagram DirectActive now

Loved your latest post! Do you ship to Spain?14:08

We do! Standard shipping is 3–5 days.14:08

Perfect, how do I order?14:09

Here's the link to checkout 👇14:09

Messenger

Your Facebook page, always responsive

Messages from your Facebook page land straight in your unified inbox, with automatic replies outside business hours.

One-click connection to your page
Saved quick replies
Automatic handover to an agent

Facebook MessengerTyping…

What time do you open on Sundays?09:15

We're open 10:00 to 18:00 every Sunday.09:15

Great, see you then!09:16

Looking forward to it. 🙌09:16

Email

Your emails, handled like conversations

Plug in your support address and manage every thread like a chat: assignment, templates and full history.

Shared support address
Reusable reply templates
No email left behind

support@yourbrand.comInbox

Subject: Refund request — order #4821Mon 11:20

Hi Sarah, your refund of €49 has been processed. It will arrive in 3–5 business days.Mon 11:24

Thank you, that was fast!Mon 11:30

Website

Live chat on your website

Add a chat bubble to your site by pasting a single line of code. Your visitors get an answer before they even leave.

One-line code install
Bubble customizable to your colors
Email capture when offline

Live chatWe reply fast

Do you offer a free trial?16:51

Yes — 14 days, no card required. Want me to set it up?16:51

Yes please!16:52

Awesome. What's the best email to reach you?16:52

Connections

Connect all your channels in minutes

Every connection is guided step by step. No technical setup, no code to figure out.

WhatsAppMessaging

InstagramDMs & stories

MessengerFacebook page

TelegramMessaging

EmailShared support

WebsiteLive chat

ShopifyStore

TikTokMessages

Unified inbox

Everything in a single inbox

All your channels come together in one inbox. Your agents reply faster, without juggling ten apps.

Attachments

Everything in the conversation.

Receive and send PDFs, photos and videos right in the thread: quotes, purchase orders, product photos, video tutorials.

PDF — quotes, invoices, contracts

Photos — products, proof

Videos — demos and tutorials

By the numbers

A presence on every front

Brands that bring their channels together reply faster and build stronger loyalty.

8+

Channels you can connect to your account

1

Inbox to centralize everything

<1 min

To add a new channel

24/7

Automatic replies from your AI agent

Frequently asked questions

Everything you need to know.

Which channels can I bring together in the shared inbox?

Madyis Hub brings WhatsApp, Instagram, Messenger, Telegram, email and a website chat widget together in one shared inbox.

Are messages from the same customer across different channels grouped together?

Yes. Each customer has a single conversation thread that brings their exchanges together, regardless of the channel used.

How does my team organize conversations?

Agents set statuses, add labels, write private internal notes, assign a conversation to the right teammate and transfer it when needed.

Can I send and receive files such as PDFs, photos or videos?

Yes. You can send and receive PDFs, photos and videos directly within the conversation.

Ready to bring all your channels together?

Connect your first channel today and reach your customers where they already are.

Start for free

All your conversations,in one place